Salon Booking Policy

At JENeral Beauty, we value your time and our own. To ensure the best possible experience for all our clients, we maintain the following policies regarding appointments, refunds, and how we communicate with you.

1. Appointments, Cancellations & No-Shows

We understand that sometimes schedules change. To protect our stylists' time and accommodate other clients, we request at least 24 hours' notice when canceling or rescheduling an appointment.

• Card-on-File Protection: A valid credit card is securely required on file to hold and finalize your online booking. No funds are charged at the time of booking, and you will pay for your completed service in full at the end of your appointment.

• Cancellation & No-Show Fees: Appointments canceled or rescheduled with less than 24 hours' notice, or "No-Shows," will be automatically charged the cancellation fee designated for that specific service tier (up to a flat $50) to the credit card on file.

• Late Policy: If you are over 15 minutes late, we may have to reschedule your service if it cannot be completed in the remaining timeframe.

• "No-Show" Definition: If we do not hear from you within 15 minutes of your scheduled start time, your appointment will be marked as a No-Show, and your card on file will be charged the standard fee for that specific service tier (up to $50).

2. Member Grace Period

We understand that true emergencies happen. JENeral Beauty members are granted one (1) grace appointment per calendar year for last-minute scheduling changes, cancellations, or no-shows where the standard cancellation fee is waived.

3. Refunds & Satisfaction

Our goal is your complete satisfaction.

• Services: Services received cannot be refunded. However, we will gladly adjust any service within 24 hours of your initial visit. If you are not satisfied, we require you to return to the salon for a visual inspection so we can correct the issue at no additional charge.

• Products: Product refunds are considered within 7 days of purchase if the item is unused and in its original packaging. A receipt is required, and a restocking fee may apply if the product is opened.

• Gift Cards: No refunds or exchanges are provided for gift card orders.

4. Communication & SMS Consent

By providing your phone number and completing a booking, you explicitly consent to receive non-marketing and marketing text messages (SMS) and phone calls from JENeral Beauty.

• Scope of Communication: These may include appointment confirmations, reminders, status updates regarding your services, and occasional promotional offers or salon news.

• Opt-Out & Frequency: Consent to receive marketing messages is not a condition of purchase. You may opt out at any time by replying STOP to any message. We will send one final SMS to confirm you have been unsubscribed. Message frequency varies based on your interaction with the salon.

• Charges & Rates: While JENeral Beauty does not charge for text messaging, standard Message and Data Rates May Apply from your wireless carrier.

• Privacy & Data Security: Your personal information will be used exclusively for JENeral Beauty services. Your number will never be sold, rented, or shared with third parties for their marketing purposes.

5. Chemical & Smoothing Services

• Truth in Hair History: Chemical processes (color, bleach, perms, relaxers, and keratin treatments) can have severe reactions when interacting with hidden previous products. Clients are required to disclose their full 3-year hair history, including any home box dye, metallic salts, or henna.

• Right to Refuse & Test Strands: To protect your hair, JENeral Beauty reserves the right to perform a mandatory test strand. If the hair shows signs of extreme compromise, smoking, or severe breakage, the service will be safely refused or modified, and a standard consultation fee will apply.

• Unpredictable Results & Corrections: Desired results (especially major blonding) may require multiple sessions. Any unexpected tones resulting from undisclosed box dye will immediately transition the service into a Color Correction, billed at our standard hourly color correction rate.

• Allergic Reactions & Sensitivities: Skin and scalp sensitivities can occur during processing. Please notify your stylist of any known allergies or scalp conditions prior to application. JENeral Beauty is not liable for naturally occurring allergic reactions.

• Clothing Liability: While professional capes are provided, chemicals can occasionally bleed or migrate. We strongly advise clients not to wear high-value, designer, hooded, or sentimental garments to chemical appointments. JENeral Beauty is not responsible for apparel damage.

6. Hair Purchases & Extension Orders

• Upfront Payment Required: For all services requiring custom-ordered hair (including tape-ins, sew-ins, I-tips, custom bundles, or wigs), the total material cost of the physical hair must be paid 100% in advance before the hair is officially ordered, customized, or reserved. 

• Strictly Non-Refundable: Once a hair order has been finalized with our premium supplier, the purchase is entirely non-refundable, non-exchangeable, and final sale. If a client cancels or misses their appointment, the upfront hair cost cannot be refunded, though the physical hair remains the property of the client.

• Service Fee Separation: The upfront hair purchase only covers the physical hair itself. The actual installation, blending, and styling service fee will be handled at the salon on the day of your appointment, backed by our standard 24-hour card-on-file cancellation protections.

7. Waxing & Facial Services

• Skincare & Medication Disclosure: Certain topical skin treatments and oral medications thin the skin and increase the risk of skin lifting, tearing, or burning during a wax service. Clients must notify their stylist if they are currently using Retin-A, Retinol, Accutane, Glycolic Acid, Alpha Hydroxy Acids (AHAs), or any prescription acne medications. 

• Client Responsibility: JENeral Beauty is not liable for adverse skin reactions, lifting, or irritation if the client fails to disclose the use of these products or medications prior to the waxing application. We recommend discontinuing topical retinoids at least 5–7 days before any facial waxing service.